Roadside Assistance

Roadside Rescue, On-Call 24 / 7 / 365

Assistance, when you need it the most. Whether you need to replace a flat tire, or jump-start your vehicle in the event of a dead battery, Mercedes-Benz Roadside Assistance will be there. If you have an eligible Mercedes-Benz vehicle, simply contact Roadside Assistance by using our 800 number, accessing our app, or if you have mbrace®, push the Wrench button. Then, Mercedes-Benz personnel will be dispatched to your location at no charge.

Mercedes-Benz Roadside Assistance doesn't just stop at fixing a tire or providing a few extra gallons of fuel. We'll also arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge should your vehicle experience a mechanical issue or be involved in an accident. Rest assured that your vehicle will be repaired using only Genuine Mercedes-Benz Parts.

A complete list of Mercedes-Benz Certified Collision Centers can be found HERE



To download the Roadside Assistance mobile app for both iPhone and Android, see below.


Sign & Drive

Flat tire, dead battery, or out of fuel? The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it the most.

* Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e., AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's TIREFIT puncture sealant. For vehicles with a spare tire not in working order, towing and/or additional charges may be required.


Towing

Mechanical issue? We'll make sure your vehicle is towed to the nearest Mercedes-Benz Certified Collision Center

*In certain situations, additional charges may apply. Please see Service Restrictions for full details.


Trip Interruption

Did you miss an important leg of your trip? If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement for your documented expenditures, including accommodations and meals under these conditions:

  • The breakdown occurs more than 100 miles from your home
  • The problem is covered by warranty and renders the vehicle inoperable or unsafe
  • Your vehicle remains overnight at an authorized Mercedes-Benz dealership while repairs are being performed

A Mercedes-Benz dealer will reimburse you up to $300 per night** for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.

** All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.

Other Repairs

In the event that a technicians is called upon for further repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty, service and parts charges may be assessed.

To learn more about Roadside Assistance, speak to one of our knowledgeable Service Advisors, or CLICK HERE